Send a support request
Choose the closest category and include only the details needed to understand the problem.
46 Conestoga Rd, Woodstock, ON N4T 1S4, Canada
GST/HST registration: 781499082RT0001
This email and business address are the currently published service contacts. Contact by email before sending any formal notice or sensitive material so an appropriate delivery method can be arranged.
Help us route sensitive requests
- Application support: describe the page, approximate time, expected result, and any request ID shown. Avoid copying customer notes or complete documents.
- Privacy: say whether you are an account user, organization owner, or a customer of a shop. Shop customers should normally contact the shop first.
- Cancellation: write from the organization owner’s BayLedger email address and name the organization. Owners can first use the authenticated Data exports page; see the cancellation and export summary.
- Subscription billing: organization owners should identify the organization and describe the billing-screen result without sending card details, Stripe links, checkout session identifiers, or webhook information.
- Security: provide a safe summary and a way to coordinate. Do not test production or send active credentials, exploit payloads, or personal data without authorization and a protected channel.
Do not send sensitive secrets
Never email a password, session cookie, password-reset or invitation token, public quote/invoice link, SMTP credential, complete payment-card number, database backup, or unnecessary customer notes. BayLedger does not request those items by email.
No guaranteed response time is currently offered. If a shop believes a public document link has been exposed, an authorized staff user should revoke or rotate it in the application immediately rather than waiting for email support.